Customer Service

The Albemarle County Service Authority Customer Service Office is open Monday through Friday 8:00 a.m. to 5:00 p.m. Customer Service Representatives can be reached by calling 434.977.4511 or via e-mail at custserv@serviceauthority.org.

Property Owner Agreement

open an account

To have service turned on or transferred, ACSA needs the following information:

When requesting water and/or sewer service for a new connection, please make sure that all necessary County inspections are complete in order to expedite your application. We require at least a signed building permit before we can schedule meter installation.

If you are applying for individually billed service to an existing connection, please coordinate your billing changeover date with the previous owner or your landlord, so that we can avoid terminating service; given the size of our work area (approximately 450 square miles), it is usually not possible to resume service on the same day, once it has been cut. In other words, if the previous tenant has requested discontinuation of service on the first of the month, ask for your service to start on the same day. We will then read the meter and establish the service in your name.

A $8.00 Initial Bill Fee will be charged to your account, and will appear on your first month’s bill. Bills are mailed monthly, and are due when rendered. You may request this service by calling (434.977.4511) or visiting our Customer Service Office between the hours of 8:00 a.m. and 5:00 p.m. We can also be reached by fax (434.979.0698) and e-mail (custserv@serviceauthority.org). This account is filtered to reduce spam, please add "customer inquiry" to the subject line of your message.

billing

Bills are mailed monthly, and are due when rendered. Any outstanding amount on the account at the next billing date is charged a penalty of 10% and a late payment fee of 1 ½% per month. You may pay by mail (please use the return envelope provided), or at the ACSA offices at 168 Spotnap Road, on Pantops Mountain. For after-hours payments, there is a night depository to the left of the front door of the building. To pay by credit card (American Express, Master Card, Visa or Discover), contact Official Payments Corporation.

close an account

To have your service discontinued ACSA will need:

An ACSA worker will be at the service address on the date requested, between 8:00 a.m. and 4:30 p.m. If a new customer has requested service at this address, the water will be left on, and a meter reading will be taken for billing purposes. If no new request for water has been made, ACSA will turn off the water. Your final bill will be mailed to your forwarding address; if you have a credit on your account, a check will be mailed along with the final bill. You may request this service by calling (434.977.4511) or visiting our Customer Service Office between the hours of 8:00 a.m. and 5:00 p.m. We can also be reached by fax (434.979.0698) and e-mail (custserv@serviceauthority.org). This account is filtered to reduce spam, please add "customer inquiry" to the subject line of your message.

new water And Sewer rates : july 01, 2014

With the July bills, the new water rates are in effect. The average residential customer, using 4,000 gallons a month, will see a water and sewer bill increase of $4.31 per month.

monthly fixed charge

Meter Size Service Charge
5/8" $7.18
1" $13.81
1 1/2" $24.87
2" $38.13
3" $73.51
4" $113.30
6" $223.84

Metered Consumption

Residential and all Irrigation Water Rates (per 1,000 gallons):
Level 1 (0-3,000 gallons per month) $3.69
Level 2 (3,001-6,000 gallons per month) $7.38
Level 3 (Over 6,000 gallons per month) $11.07
Level 4 (Over 6,000 gallons per month) $14.76

Non-Residential and Multi-Family Residential Water Rates:
(except irrigation water)    $7.12 (per 1,000 gallons)

For customers having both a primary and auxiliary meter, the four rate levels will be applied to the sum of the consumption on both meters, not to each individual meter.

Sewer rates $7.86(per 1,000) gallons